Desktop & MS 365 Teams Support Engineer

Desktop & MS 365 Teams Support Engineer – London – URGENT

Location: Paddington, London (office-based Monday-Thursday, remote Friday)
Day rate: £Negotiable (Inside IR35)
Contract: 6 months (with potential extension)

Role Overview:

We are seeking a passionate and skilled Desktop & MS 365 Teams Support Engineer to deliver exceptional end user support. This role is central to ensuring our colleagues have a seamless experience with their desktop environments and MS 365 Teams collaboration tools. You will be the go-to expert for troubleshooting, guidance, and proactive support, helping users stay productive and secure.

Key Responsibilities:

• Deliver outstanding second line support for all desktop, laptop, and mobile device issues, with a focus on Windows platforms and MS 365 Teams.
• Act as the primary escalation point for complex desktop and Teams-related queries, ensuring rapid and effective resolution.
• Collaborate closely with first line support to guarantee a smooth handover and excellent customer experience.
• Proactively manage device performance, patching, and security, minimizing risks and downtime for end users.
• Provide expert guidance and training to users on MS 365 Teams features, best practices, and new technologies.
• Design and implement desktop solutions tailored to business needs, with a user-centric approach.
• Maintain up-to-date documentation for support processes, user guides, and system configurations.
• Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user.
• Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment.
• Contribute to weekly service management reviews, sharing insights on user support trends and opportunities for improvement.

Behaviours & Skills:

• Committed to delivering the highest standard of end user support.
• Excellent communicator, able to explain technical concepts to all levels of the business.
• Proactive, adaptable, and eager to embrace new technologies.
• Strong organizational skills and attention to detail.
• Expert knowledge of Windows desktop operating systems and MS 365 Teams user support.
• Deep experience with MS 365 desktop applications,
• Proven troubleshooting skills for desktop hardware, software, and network issues.
• Experience with security best practices, patch management, and compliance.
• Familiarity with virtualization, cloud platforms, and remote support tools.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus.

*Rates depend on experience and client requirements