Digital Product Manager

• Digital Product Manager – Digital Enablement
• Melbourne | Hybrid | Permanent

We’re working with a growing, digital-first organisation looking for a Digital Product Manager – Digital Enablement to own and evolve key digital capabilities that underpin the end-to-end customer experience.

This is a high-impact role where you’ll sit at the intersection of customer experience, technology, and commercial outcomes-shaping how users engage with and move through a core digital journey.

What you’ll be doing

• You’ll take ownership of critical digital experiences and continuously improve how they perform:
• Own and evolve the product roadmap and backlog, aligned to business goals and customer needs
• Improve key stages of the user journey including onboarding, verification, transactions, activation, and ongoing account management
• Identify and deliver opportunities to increase conversion, reduce friction, and streamline processes
• Use data to track and optimise performance metrics such as:
• Conversion rates
• Completion times
• Drop-off points
• Risk and exception rates
• Collaborate with engineering, design, and business stakeholders to deliver impactful outcomes
• Translate business needs into clear, actionable requirements for technical teams
• Validate ideas through experimentation (e.g. A/B testing, usability testing) and iterate quickly
• Balance user experience with operational, cost, and risk considerations

What we’re looking for

You’re a commercially-minded Product Manager who understands how digital experiences drive growth:

• Experience in product management within digital-first or platform-based environments
• Strong understanding of customer journeys, conversion, and user experience principles
• Comfortable using data to inform decisions and prioritisation
• Experience working in complex or regulated environments is beneficial
• Confident collaborating with cross-functional teams and influencing stakeholders
• Technically literate-you can work effectively with engineers and understand system capabilities
• Familiarity with agile delivery environments and product development practices
• Curiosity about emerging technologies and how they can enhance digital experiences

Why this role?

• Ownership of business-critical digital capabilities
• Opportunity to shape and improve high-usage customer journeys
• Collaborative environment where product thinking is valued
• Fast-paced setting with real impact and visibility

Apply now

If you’re passionate about building seamless digital experiences and using data to drive meaningful outcomes, we’d love to hear from you.