Digital Product Manager

Product Manager – Digital Enablement

Melbourne | Hybrid | Permanent

We’re working with a growing, digital-first organisation looking for a Product Manager – Digital Enablement to own and evolve key digital capabilities that underpin the end-to-end customer experience.

This is a high-impact role where you’ll sit at the intersection of customer experience, technology, and commercial outcomes-shaping how users engage with and move through a core digital journey.

What you’ll be doing

You’ll take ownership of critical digital experiences and continuously improve how they perform:

· Own and evolve the product roadmap and backlog, aligned to business goals and customer needs

· Improve key stages of the user journey including onboarding, verification, transactions, activation, and ongoing account management

· Identify and deliver opportunities to increase conversion, reduce friction, and streamline processes

· Use data to track and optimise performance metrics such as:

· Conversion rates

· Completion times

· Drop-off points

· Risk and exception rates

· Collaborate with engineering, design, and business stakeholders to deliver impactful outcomes

· Translate business needs into clear, actionable requirements for technical teams

· Validate ideas through experimentation (e.g. A/B testing, usability testing) and iterate quickly

· Balance user experience with operational, cost, and risk considerations

What we’re looking for

You’re a commercially-minded Product Manager who understands how digital experiences drive growth:

· Experience in product management within digital-first or platform-based environments

· Strong understanding of customer journeys, conversion, and user experience principles

· Comfortable using data to inform decisions and prioritisation

· Experience working in complex or regulated environments is beneficial

· Confident collaborating with cross-functional teams and influencing stakeholders

· Technically literate-you can work effectively with engineers and understand system capabilities

· Familiarity with agile delivery environments and product development practices

· Curiosity about emerging technologies and how they can enhance digital experiences

Why this role?

· Ownership of business-critical digital capabilities

· Opportunity to shape and improve high-usage customer journeys

· Collaborative environment where product thinking is valued

· Fast-paced setting with real impact and visibility

Apply now

If you’re passionate about building seamless digital experiences and using data to drive meaningful outcomes, we’d love to hear from you.