Operations Analyst

We are looking to hire a Operations Specialist for a Social Media Client for 6 months & renewable contract role. In this role, you will serve as the first line of defense for the Sales organization, resolving complex billing and contracting inquiries.

Responsibilities:

• Case Management & Sales Support: Manage and resolve a high volume of incoming cases regarding Billing, Contracting, and Payments.Serve as the primary operational point of contact for Sales teams.
• Operational Excellence (Metrics): Drive high-quality service delivery by adhering to strict Service Level Agreements (SLAs). You will be measured on CSAT (Customer Satisfaction), TRT (Total Resolution Time), and FTR (First Time Resolution).
• Billing & Reconciliation: Investigate and resolve invoice discrepancies, perform manual reconciliations, and ensure billing accuracy for clients.
• Process Improvement: Beyond answering queries, proactively analyze case trends to identify recurring issues. Suggest potential fixes to processes, tools, or documentation to reduce friction for the Sales team.
• Stakeholder Communication: Translate complex operational or financial concepts into clear, concise updates for Sales and other cross-functional stakeholders.

Qualifications:

• At least 2 years of work experience with Ad Operations, Finance Operations or Project Management.
• Demonstrated ability to learn and understand complex digital advertising products and their commercial structures.
• Experience of using one monetization and/ or ad serving solutions (Ad Manager, AdSense, AdMob).
• Strong proficiency with Google Sheets (e.g., pivot tables, VLOOKUPs, analyzing large datasets).
• Self-motivated, proactive individual that is comfortable operating in a rapidly changing industry and proven ability to work well with a team

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.