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Account Management & Customer Success Jobs

London Contract / 3 months Up to £325. per day

Title: Freelance Account Director

  • Start: ASAP
  • Length: 3 months, potential extension
  • Day Rate: £325 per day (max)
  • IR35: Inside IR35 (PAYE)
  • Client: Digital agency
  • Location: Central/East London
  • Remote: Hybrid (In-house Wednesdays + Thursdays)

Join a trusted client I’ve partnered with for 7 years, renowned for their fantastic company culture. Seeking a Freelance Account Manager with a strong background in social media and Above-the-line communications.

Role Overview:

You’ll drive creative, effective campaigns and manage client relationships, overseeing workflows for the client’s UK brands as they implement the Modern Luxury marketing strategy. Your role involves defining briefs, ideation, and delivering innovative solutions, particularly focusing on above-the-line and creative agency experience.

Key Responsibilities:

Client Management

  • Build strong, trusting relationships, acting as a strategic advisor.
  • Ensure clients understand workflows and capacity, offering practical solutions.
  • Collaborate globally while demonstrating emotional intelligence and persuasive presentation skills.

Creative Development

  • Act as a brand guardian, advising on industry trends and product developments.
  • Recognize strong creative work and improve where needed, working closely with the strategy team.
  • Understand key performance metrics and audit campaign success.

Operational

  • Support the Head of the UK Account in managing workload and the team.
  • Lead briefing sessions and prepare persuasive documents, presentations, and reports.
  • Implement organized systems for project tracking and guide junior teams for timely delivery.

Ideal Candidate

  • Strong commercial acumen
  • Clear understanding of Scope of Work, Capacity Planning, and project statuses
  • Navigate client finance and approval processes, ensuring understanding of contractual obligations and risk mitigation
  • Proactive in financial tracking and cost reconciliations

Ready to take the next step? Get in touch, and let’s explore the possibilities! : )

Job Information

Job Reference: JO-2309-337693
Salary: Up to £325. per day
Salary per: zero
Job Duration: 3 months
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs, Content & Social Media Jobs, Marketing, Sales
Job Locations: London
Job Types: Contract
Job Skills: Account Manager, Communications, Social Media Lead

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