CSM – UK

Role: Customer Success Manager

Location: Remote, UK

Salary: £35,000-£45,000 base + £15,000-£20,000 bonus

Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets

Join a Market-Leading SaaS Organization!

Are you passionate about building strong customer relationships and driving growth? Our client, a global leader in Marketing SaaS solutions for marketing professionals, is seeking a Customer Success Manager to join their dynamic team.

Trusted by enterprise clients like Disney, Netflix, Uber, and Coca-Cola, this company empowers businesses to optimize their brand communication strategies.

The Role

As a Customer Success Manager for the UK market, you’ll manage a portfolio of around 100 accounts, focusing on retention, development, and revenue growth. Key responsibilities include:

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while driving upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Sending commercial proposals and closing opportunities.
• Collaborating closely with Sales, Product, and Marketing teams.
• This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

What We’re Looking For

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Proficiency in tools like Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

What’s in It for You?

• Competitive salary of £35,000-£45,000 base + £15,000-£20,000 bonus
• Generous benefits package: stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction

*Rates depend on experience and client requirements