Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs in Account Management & Customer Success Jobs

That job has expired. Here are some similar roles:

Customer Success Manager

Greater London Permanent £30000.00 - £35000.00 per annum + + Bonus

Job Title: Customer Success Manager

Location: UK (Hybrid home/office)

Salary Package: £30,000 – 35,000 Base + Bonus + Benefits.

The Company:

* FinTech organization offering industry leading banking / payments solutions.

* Well-funded with over £10M backing and experiencing over 25% YoY sales growth.

* Established customer base including Sainsbry’s, ITV, Admiral Insurance, and The AA.

* Strong industry brand reputation with inspiring senior leadership team.

* Recognized as a multi-award winning employer .

The Role:

* Developing strong customer relationships to help them achieve desired objectives.

* Act as the voice of the customer providing valuable feedback and improvement strategy.

* Work closely with colleagues in the sales, marketing, product and engineering departments.

* Conduct customer satisfaction analysis to identify opportunities to improve retention rates.

* Regular reporting on customer health scores and feedback to the Head of Customer Success.

The Requirements:

* 1-2 years of Customer Success experience within a B2B SaaS environment, ideally FinTech.

* Expert in client relations and stakeholder management with excellent communication skills.

* You’ll need to be confident, high energy and able to articulate complex topics to customers.

* Passionate about creating value and the getting the best possible outcomes for customers.

The Process:

* 30 min video call with HR Manager

* 60 min video call with Head of Customer Success

* 90 min F2F meeting and presentation to sales leadership team

The Benefits:

* £30,000 – £35,000 Base + Bonus

* Flexible home working practice

* 25 days PTO + Public Holidays

* Free Gym Membership or Wellbeing Allowance

* Access to employee share options

Job Reference: JO-2403-342054

Job Information

Job Reference: JO-2403-342054
Salary: £30000.00 - £35000.00 per annum + + Bonus
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent

Here are some related jobs


Upload your CV

Upload your CV to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Customer Success Manager

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.