Customer Success + Services Team Manager

Job Title: Customer Success + Services Team Lead

Location: Bournemouth or Newcastle

The Company:

· Market leading provider of a Sales Intelligence SaaS to Construction + Real Estate sectors

· Longevity in the market and a very reputable brand

· Doubled in size in the last 5 years

The Role:

· Improve client retention through customer service experience

· Develop and maintain pro active client touch processes, onboarding and training to maximise customer satisfaction

· Take ownership of customer issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused on that mission.

The Requirements:

· Proven work experience as a Customer Support/Service Manager in a SaaS or a Business Information Organisation

· Experience in change management and strategic planning

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases, and tools.

The Process:

· 1st: Teams with Hiring Manager

· 2nd: Hiring Manager + Another Director

3rd: Presentation

Job Reference:

JO-2411-348766

*Rates depend on experience and client requirements