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Customer Success + Services Team Manager
Account Management & Customer Success Jobs
Job Title: Customer Success + Services Team Lead
Location: Bournemouth or Newcastle
The Company:
· Market leading provider of a Sales Intelligence SaaS to Construction + Real Estate sectors
· Longevity in the market and a very reputable brand
· Doubled in size in the last 5 years
The Role:
· Improve client retention through customer service experience
· Develop and maintain pro active client touch processes, onboarding and training to maximise customer satisfaction
· Take ownership of customer issues and follow problems through to resolution.
· Set a clear mission and deploy strategies focused on that mission.
The Requirements:
· Proven work experience as a Customer Support/Service Manager in a SaaS or a Business Information Organisation
· Experience in change management and strategic planning
· Excellent knowledge of management methods and techniques.
· Working knowledge of customer service software, databases, and tools.
The Process:
· 1st: Teams with Hiring Manager
· 2nd: Hiring Manager + Another Director
3rd: Presentation
Job Reference:
JO-2411-348766
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2411-348766
Salary: £40000.00 - £50000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Tyne and Wear
Job Types: Permanent
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