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Job Title: Customer Success + Services Team Lead
Location: Bournemouth or Newcastle
The Company:
· Market leading provider of a Sales Intelligence SaaS to Construction + Real Estate sectors
· Longevity in the market and a very reputable brand
· Doubled in size in the last 5 years
The Role:
· Improve client retention through customer service experience
· Develop and maintain pro active client touch processes, onboarding and training to maximise customer satisfaction
· Take ownership of customer issues and follow problems through to resolution.
· Set a clear mission and deploy strategies focused on that mission.
The Requirements:
· Proven work experience as a Customer Support/Service Manager in a SaaS or a Business Information Organisation
· Experience in change management and strategic planning
· Excellent knowledge of management methods and techniques.
· Working knowledge of customer service software, databases, and tools.
The Process:
· 1st: Teams with Hiring Manager
· 2nd: Hiring Manager + Another Director
3rd: Presentation
Job Reference:
JO-2411-348766
*Rates depend on experience and client requirements
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£50000.00 - £65000.00 per annumUpload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.