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Customer Support
£30-40,000 Basic DOE
Hybrid / London based – initially will be in the office quite a lot whilst you are training and learning the platform then happy for you to be hybrid / remote.
One of my favourite clients full of great people. A start up who have developed a new ticketing platform specifically for the attractions, experiences and transportation sectors.
You will be the founding member of the support team with a career direction into Support Management or Customer Success / Account Management.
The role straddles multiple elements of the customer journey with the primary focus on day to day support to new and existing clients.
This role will help define “what good looks like” and you, along side the Chief Sales Officer, will design a best in class support operation using tools such as Zendesk and Salesforce among others.
You will be additionally involved with new customer setup, development of training materials and online community tools.
Other tasks will include
Experience needed
The company is open to individuals who have 1-2 years experience and may have worked within a ticketing department at an attraction all the way through to an experienced support professional that has been on a career break and are returning to work – these guys will definitely look after you either way.
*Rates depend on experience and client requirements
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