Technical Presales Specialist

Technical Pre-Sales Specialist

We are a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, we connect businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, our solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments.

Please note – We are now located in St Pauls, City of London.

WHO WE ARE

We deliver a full suite of payment solutions. From online to in-store payments; from merchant acquiring to payment gateways; from alternative payments to omni-channel and secure cross-border e-commerce; from white-label credit solutions to mobile order and delivery platforms, we offer businesses an unbeatable one-stop solution. We process millions of transactions worldwide and we value our relationships at every point in the process.

We are a global company with a dynamic environment operating in multiple countries including the UK, Ireland, Bulgaria, Austria, India, Canada, and the US.

WHAT YOU WILL BE DOING

* Lead the Pre-Sales process for our merchant and ISV/SaaS clients by:

* Quickly becoming an SME in our products and APIs

* Engaging with prospective customers throughout the sales process: understanding the customer’s business model and objectives

* Ensuring that prospective customers’ needs are correctly understood: proposing appropriate product and technical integration solutions for onboarding, processing, funding, reporting, etc.

* Identifying special requirements by prospective customers: initiating internal discussion around special requirements and collaborating with product and tech teams to evaluate our ability to meet these requirements.

* Collaborating with the Sales team to correctly position our company in the sales conversation

* Documenting solutions to be used for future reference: Technical and non-technical business process and user flows

* Creating client-facing demo applications and contributing relevant content to the developer center

* Collaborating with cross-functional teams to support product roll-outs and provide input on future feature sets and capabilities

* Tracking all integration projects in Salesforce

* Escalating issues and proposing improvements to the Development, Product, and/or Operations teams

* Providing training to other teams as required

WHAT WE ARE LOOKING FOR

Technical skills:

* Working knowledge of XML, JAVA, REST, SOAP, etc.

* Basic knowledge of SQL, including the ability to author ad-hoc database queries.

* Experience integrating APIs (major asset)

* Experienced integrating RESTful APIs into web applications (asset)

* Experienced with Github.

Education, Experiences, and Skills:

* Technical degree in Computer Science, Engineering, or Mathematics

* Technical Product/Software certifications an asset

* Has 3 to 5 years of experience in a similar client-facing role

* Has previous experience in a traditional software development or Technical Pre-Sales role.

* Has strong analytical and debugging skills.

* Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure

* Excels in a collaborative and cross-functional environment.

* Demonstrates professional communication skills on technical and business-related subjects

* Experience working with payment gateways a major plus, including ecommerce and Retail

* Excellent time management, organization, and planning skills are essential

* Flexibility to travel as required to meet with clients

* Ability to comprehend and translate complex technical issues and apply them to business solutions

* Demonstrate the ability to articulate complex technical terms or processes into business language

* Ability to synthesize technical information and apply it to business solutions

* Able to set priorities, influence others, and manage customer and partner expectations

* Demonstrated success in customer and partner relationship management

* You are motivated, think outside of the box, and understand the purpose of process and procedures

* Experience with continuous integration and test-driven development methodologies (asset)

* Experienced in selling technical solutions is a major plus

* Experienced with Salesforce is a plus