Senior IT Support Specialist

We are looking for a Senior IT Support Specialist to join a collaborative Workplace Technology team supporting a fast-paced multinational environment. This is a role where you will play a key part in ensuring smooth day-to-day technology operations for end users across the office and regional locations.

You will be responsible for delivering high-quality technical support, managing end-user devices, troubleshooting infrastructure-related issues, and partnering closely with internal technology teams, facilities, and vendors to maintain a seamless workplace technology experience.

This role is ideal for someone who enjoys hands-on support work, thrives in a people-facing environment, and has strong experience supporting modern workplace technologies across both Windows and macOS ecosystems.

Responsibilities

• Provide onsite Level 2 technical support across hardware, software, networking, and end-user environments
• Support onboarding and offboarding activities including laptop setup, deployment, imaging, and decommissioning
• Troubleshoot and resolve issues related to laptops, printers, meeting room technologies, connectivity, and mobile devices
• Manage and prioritize incidents and service requests through ServiceNow while ensuring SLA adherence
• Support Microsoft 365, Azure Active Directory, Intune, Jamf, SCCM, and endpoint management activities
• Maintain accurate IT asset inventory and support procurement, asset tagging, and device lifecycle management
• Collaborate with infrastructure teams, facilities, and external vendors to resolve site-impacting issues
• Deliver exceptional customer service and communicate effectively with users across regional offices
• Contribute to process improvements and workplace technology initiatives

What We’re Looking For

• A proactive and customer-focused support professional
• Someone confident supporting users in a fast-paced corporate environment
• Strong ownership mindset with the ability to work independently
• Comfortable working fully onsite and collaborating closely with cross-functional teams
• Passionate about technology and delivering a positive end-user experience

What’s in it for you?

• Regional exposure supporting APAC users
• Opportunity to work within a collaborative and modern technology environment
• Competitive salary and benefits package

If you are passionate about workplace technology, enjoy solving problems, and thrive in a hands-on, people-facing environment, we would love to hear from you. Apply now to be part of a collaborative regional technology team where your expertise and impact will be highly valued. Reach out to Hazel @ +60127356790 for a confidential chat!

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At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.