Senior Social Media Associate

Salt is looking for a ‘Senior Social Media Associate’ who is a social native with experience in social listening and responding rapidly to escalating issues and crises. We’re looking for someone who is detailed and solution-oriented, is comfortable moving at a fast pace and working with little manager supervision, has strong communication and interpersonal skills.

This is a one-year contract role based in Singapore.

Responsibilities:

• Monitor emergent issues across social media channels
• Proactively highlight and/or provide status updates on issues surfacing online to Lead(s)
• Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management
• Draft copy and publish content across different channels
• Key POC for publishing, engaging, accepting brand collabs and taking down posts as and when needed across brand social channels during APAC hours, in collaboration with marketing and comms social teams
• Assist with developing playbooks and guidance on best practice
• Assist with measuring campaign/project effectiveness
• Support local APAC teams with reputational flagging and management
• Support the team with the management of sensitive, high risk reactive & proactive communications on social media channels
• Appropriately support on urgent posts, ‘handoffs’ and various escalations
• Monitor queues and provide guidance to the team as needed
• Highlight gaps in workflows for continuous improvement
• Gather and analyze data for reporting, deep dives, performance insights and quality
• Support with writing response strategies
• Support driving initiatives and projects with regional/global impacts

Requirements:

• Experience working on projects in a fast-paced environment
• Multi-channel issues and crisis management experience
• Experience working on cross functional projects with multiple stakeholders
• Strong organizational skills and attention to detail
• Strong social investigation skills
• Skilled in operational excellence and continuous improvement
• Experience with Sprinklr required, or other social media monitoring tools is a plus
• Experience using internal CRM tools to aid investigation, is a plus
• Bachelor’s Degree, or equivalent work experience

(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.