ServiceNow Presales Consultant

Role Overview

Salt is looking for a ServiceNow Presales Consultant to support the growth of a leading ServiceNow practice. This role is focused on understanding client requirements, shaping ServiceNow solutions, and supporting high-volume presales activities through proposals, demos, and client engagements. You will work closely with Sales, Architecture, and Delivery teams to help position ServiceNow effectively across enterprise customers.

Key Responsibilities:

• Engage with clients to understand business, functional, and technical requirements
• Translate client requirements into high-level ServiceNow solution designs and proposals
• Support and contribute to presales activities including RFP/RFI responses, proposals, and estimates
• Deliver ServiceNow demos, solution walkthroughs, and presentations to customers
• Act as a technical advisor during early-stage sales and discovery conversations
• Collaborate with internal Sales, Architecture, and Delivery teams to align solutions and messaging
• Manage multiple presales opportunities concurrently in a fast-paced, high-volume environment
• Stay up to date with ServiceNow product releases, features, and best practices

Required Skills & Experience:

• 2-5 years of hands-on experience with the ServiceNow platform
• Experience in a presales, solution consulting, or client-facing ServiceNow role
• Strong technical understanding of ServiceNow, with a focus on ITSM (exposure to ITOM, CSM, HRSD is a plus)
• Proven ability to gather, analyse, and articulate client requirements
• Experience contributing to or preparing presales proposals and documentation
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders
• Ability to work under pressure and manage competing priorities in a high-volume presales environment

Desirable:

• Arabic speaking capability
• Experience working for a ServiceNow Partner or Consultancy
• ServiceNow certifications (CSA or module certifications)
• Exposure to enterprise or multi-country implementations

Salt is acting as an Employment Agency in relation to this vacancy.