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Cloud Infrastructure & EUC
The Desktop/laptop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
The Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Candidates will have 2-3 years’ experience in Windows Desktop/laptop support.
Responsibilities and requirements
- Provide first/second level support and problem resolution for customer issues.
- Install, upgrade, support Windows 7, 10 & 11 and Microsoft Office O365 & different versions, another authorised desktop application
- Maintain ticket updates for all reported incidents
- Technology hardware auditing
- providing support on mobile devices like iPhones & Androids (installation of device, outlook, teams, company portal and other software)
- Microsoft Certified Professional (MCP) or better.
Job Information
Job Reference: DB/2309-337577
Salary: £140 - £150 per day + Inside IR35 London office based
Salary per: day
Job Duration: 6 month rolling
Job Start Date: ASAP
Job Industries: Cloud Infrastructure & EUC
Job Locations: Greater London
Job Types: Contract
Job Skills: Audit, desktop, Support
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