Senior Support Mananager

Job Title: Senior Support Manager

Location: Fully Remote
Salary: Up to 55,000 per year

We are working with a dynamic and innovative company dedicated to providing exceptional support solutions to our clients across the globe. They value collaboration, efficiency, and a commitment to customer satisfaction.

Position Overview:
I am looking for a highly skilled Support Manager to join our the team. In this fully remote role, you will oversee the customer support operations, ensuring that they maintain the highest standards of service. You will play a crucial part in managing support initiatives and leading a diverse team in a fast-paced environment.

What will make you eligible for this role?

• Proven experience in customer support management, preferably in a global setting.
• Certification in ITIL, ITSM, or project management (e.g., ITIL Foundation, PMP, PRINCE2).
• Hands-on experience with Windows, SQL Server, SQL, SSMSå, and .NET technologies
• Demonstrated project management skills, including planning, execution, and stakeholder management.
• Strong analytic skills and proficiency in data-driven decision-making.
• Excellent leadership and communication skills, fostering collaboration and team synergy.
• Ability to thrive in a dynamic environment and drive continuous improvement initiatives.
• Track record of implementing strategies for revenue growth and cost reduction.
• Familiarity with customer support tools and technologies.