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ServiceNow Administrator

Cloud Infrastructure & EUC

Greater London Contract / 6 Months

ServiceNow Administrator – £575/day – 6 Month Contract – Inside IR35 – 1 Day per Month in Exeter HQ

A key Public Sector client is looking for a ServiceNow Administrator to support their team on a contract basis.

ServiceNow is the platform used for IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM) & Field Service Management (FSM) for the client. It is also the authoritative source for their Configuration Management Database (CMDb), provides their service mapping capability, and their tool of choice for IT Asset Management.

As the ServiceNow Administrator, key duties are:

  • Take part in development activities on the ServiceNow platform, working with delivery partners as necessary and delivering quality outputs to numerous internal stakeholders.
  • Identify, investigate, and resolve issues with the platform. As a ServiceNow administrator, not only do you have the skills to manage the ServiceNow platform, but also have the aptitude to assess and resolve broad range of IT related issues which may be unique and complex in nature.
  • Curate the quality of core data such as configuration management and location information on the platform.
  • Create, own, and maintain technical documentation and support information for colleagues and customers.
  • Adhere to team development and support standards including, but not limited to, working in an ITIL support environment.
  • Communicate effectively as necessary to a diverse audience ranging from highly technical to end user.

    • ServiceNow Administrator Experience Required:

  • Experts by nature – ServiceNow platform administration expertise, including but not limited to configuration, workflows, scripting, customisations, data management/process (e.g. with users, groups, subscriptions, locations, hardware assets, CMDB/CSDM).
  • Experience of IT operations, such as incident response, change and request management.
  • Demonstrable enthusiasm for working in IT and an ability to solve abstract IT problems, providing efficient and effective solutions in a timely manner.
  • Evidence of an organised and structured approach to work.
  • A proven ability to communicate easily, enthusiastically, and professionally with a range of customers.
  • We’re better together – Good team-working skills including an ability to coach and mentor junior colleagues, facilitate knowledge sharing and improve wider team capability.

    • Job Information

    Job Reference: JO-2309-338146
    Salary:
    Salary per: day
    Job Duration: 6 Months
    Job Start Date: ASAP
    Job Industries: Cloud Infrastructure & EUC
    Job Locations: Greater London
    Job Types: Contract

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