Technology Engagement Lead

Technology Engagement Lead – Visitor Experience Sites (Scotland)
Location: Central Edinburgh
Working Days: Wednesday to Sunday (35 hours/week)
Driving Licence Required

A leading global organisation is seeking a Technology Engagement Lead to support the smooth running of its customer-facing locations across Scotland. This is a fantastic opportunity for someone who enjoys working with people, solving problems, and keeping technology running behind the scenes – without needing to be deeply technical.

The Role:

You’ll be the face of digital support across several busy visitor experience sites. Working closely with a network of external IT service providers, you’ll ensure local systems and applications are running efficiently, and that on-site teams receive excellent support and guidance.

Responsibilities:

• Act as the primary point of contact for day-to-day technology issues

• Provide hands-on support where required (e.g. reinstalling POS devices or iPads)

• Coordinate with third-party IT suppliers to resolve issues

• Maintain excellent communication with on-site staff and vendors

• Travel between sites as needed to support operations

What You’ll Need:

• Strong interpersonal and communication skills

• Basic IT awareness (training and support will be provided)

• Experience in a customer-facing or stakeholder management role

• A proactive, can-do attitude and willingness to learn

• A Full UK Driving Licence – must be comfortable travelling between sites

• Ability to work Wednesday to Sunday (Monday & Tuesday off), 9am-5pm

What’s on Offer:

• Join a world-class organisation in a high-profile, customer-facing setting

• Great work-life balance with a fixed 35-hour week

• Be part of a collaborative, supportive tech environment

• Develop your skills in vendor management, stakeholder engagement and on-site tech delivery

• Quick, 1-stage interview process (30 mins)

Please note: Due to the location, candidates based near central Edinburgh are preferred. On-site parking is limited.

*Rates depend on experience and client requirements