1st Line/ 2nd Line Support

Senior Appointments Technology

Bristol Contract / 2/3 Months £0.00 - £250.00 per day

Job Title: Desktop IT Support Engineer

Contract Type: Inside IR35

Length: 2 or 3 Months

Location: Bristol based- fulltime onsite requirement

Rate: £250 per day


About the Role

The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop IT Support Engineers to join their team on a fixed-term basis. These roles are focused on providing critical support during a Windows 11 rollout project while ensuring minimal disruption to users.

You will play an integral part in deploying devices, troubleshooting technical issues, and collaborating with cross-functional teams to deliver a smooth and efficient transition.


Key Responsibilities

  • Deliver 1st and 2nd line desktop support to end users.
  • Assist with the installation, configuration, and support of Windows operating systems on devices.
  • Troubleshoot and resolve issues related to the Windows 11 deployment.
  • Swap out devices as required and address ongoing technical issues for users.
  • Work closely with IT teams to minimize disruption during installations.
  • Provide technical support and training to end users post-deployment.
  • Support the creation of detailed deployment documentation and reports.
  • Conduct compatibility assessments of hardware and software.
  • Collaborate with the project manager, project team, and stakeholders to meet deployment deadlines.

Key Skills and Experience

  • Proven experience in device deployments, particularly with Windows operating systems.
  • In-depth understanding of Windows deployment processes and tools.
  • Strong technical troubleshooting and problem-solving abilities.
  • Excellent communication and teamwork skills.
  • Ability to work independently and manage time effectively.
  • Experience working with ITSM systems and reporting tools.
  • Prior experience in the Higher Education (HE) sector is advantageous, but not essential.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2501-349387
Salary: £0.00 - £250.00 per day
Salary per: zero
Job Duration: 2/3 Months
Job Start Date: ASAP
Job Industries: Senior Appointments Technology
Job Locations: Bristol
Job Types: Contract

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1st Line/ 2nd Line Support

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