Change Manager (Salesforce CRM) – Media – Hybrid

Change Manager – Media – London

Day rate: £450 – £650

Hybrid: 3 days per week in office

Duration: 6 Months

Start: ASAP

Description of Role
We are looking for a Change Manager to work on the Sales System Globalisation program which is launching Salesforce CRM and Order Management System. Specifically, the change manager will apply a structured methodology and lead end to end change management activities for the overall programme, collaborating closely with the various stakeholders involved with / impacted by the implementation.

Key Duties & Responsibilities

• Apply a structured methodology to shape and define the overall change management strategy and approach for the programme.
• Identify and analyse programme stakeholders, understanding their interest and involvement with the change.
• Assess change impacts and complete relevant assessments.
• Create and own the change management plan that includes communication, readiness, training and change network activities, and integrate into the overall programme plan.
• Conduct a training needs assessment in order to develop the approach and detailed plans for training requirements.
• Own and deliver programme communications in accordance with the communication plan.
• Evaluate and monitor business / user readiness criteria and feed into the overall go/no go criteria.
• Regularly assess business feedback to identify anticipated resistance, adapting change management plans accordingly.
• Develop end user training material.
• Execute training delivery in accordance with the training plans.
• Support and engage senior leaders and coach managers and supervisors.
• Consult and coach project teams as required.
• Define and measure success metrics and monitor change progress.
• Establish a business continuity approach and plan.
• Collect and analyse feedback on change, diagnosing any gaps and implementing actions to maximise adoption, manage resistance and celebrate success.
• Identify and analyse change management related risks and prepare risk mitigation tactics; track and report issues.