Tool & Automation Architect (ServiceNow)

Must be available within 1 month

A leading enterprise organisation is seeking an experienced Tool & Automation Architect (ServiceNow) to own and evolve its operational tooling and automation landscape. This is a senior, hands-on architecture role with responsibility for strategy, delivery, and team leadership across mission-critical operational systems.

The Role:

• Own the architecture and re-architecture of enterprise operational tools, with a strong focus on automation and AIOps
• Define and execute a strategic roadmap aligned to business and operational objectives
• Lead a specialist tools & automation team, remaining hands-on across design and solution validation
• Drive process optimisation, system integration, and intelligent automation
• Oversee the full lifecycle of operational tools (design, build, integration, optimisation)
• Partner closely with network operations, IT, cybersecurity, and external vendors
• Manage budgets, performance metrics, documentation, and executive-level reporting

Key Skills & Experience:

• 10+ years’ experience across operations tools, automation, or platform architecture
• Proven leadership experience managing technical teams
• Strong programming background (e.g. Java, Python, C#)
• Deep experience with AIOps platforms (e.g. Moogsoft, Splunk ITSI, Dynatrace, IBM Watson AIOps, Ansible)
• Advanced knowledge of ITSM / ITOM / CMDB, including integrations and workflow automation (ServiceNow)
• Solid understanding of databases (SQL, MySQL, PostgreSQL, Oracle)
• Background in telecommunications or large-scale operational environments highly preferred
• Strong stakeholder management and executive communication skills

Salt is acting as an Employment Agency in relation to this vacancy.