Technical Support Analyst (3rd Line Infrastructure)

Location: Norfolk

Rate: £226 per day (Inside IR35)

Working Pattern: 5 days per week on site

The Opportunity

This role will provide specialist 3rd Line support across Microsoft infrastructure, identity and access management, whilst helping strengthen the organisation’s cyber security through Microsoft Entra ID, Multi Factor Authentication and security compliance initiatives.

Key Responsibilities

• Provide 3rd Line support across enterprise infrastructure.
• Support Microsoft Entra ID and Hybrid Identity.
• Implement and manage Multi Factor Authentication.
• Configure Conditional Access policies.
• Support Identity & Access Management.
• Troubleshoot authentication and access issues.
• Work alongside Infrastructure, Applications and Cyber Security teams.
• Support DSPT compliance activities.
• Carry out vulnerability remediation and security hardening.
• Produce technical documentation and operational procedures.
• Support Windows Server and Microsoft 365 environments.
• Participate in infrastructure projects and upgrades.

Essential Skills

• 3rd Line Infrastructure Support.
• Microsoft Entra ID / Azure Active Directory.
• Multi Factor Authentication (MFA).
• Conditional Access.
• Identity & Access Management (IAM).
• Windows Server.
• Active Directory.
• Microsoft 365.
• Security Hardening.
• Vulnerability Management.
• Enterprise Infrastructure Support.
• Strong troubleshooting skills.
• Technical documentation.

Desirable

• DSPT experience.
• Azure.
• Citrix.
• VMware.
• Microsoft Defender.
• PowerShell.
• NHS experience