Account Manager

Account Manager – IT & Managed Services

Location: Hybrid, South East England
Salary: £35,000-£45,000 + Commission + Benefits

About the Company

Are you ready to take the next step in your career? We’re a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK.

With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we’re expanding our Account Management team – and we’re looking for a motivated, proactive Account Manager to join us on this exciting journey.

The Opportunity

This is a fantastic opportunity for a driven and customer-focused individual who’s passionate about building relationships and helping clients get the most out of their technology. You’ll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services – including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.

What You’ll Be Doing

Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings

Identify and deliver cross-selling opportunities across our service portfolio

Build strong, long-term client relationships to ensure renewals and retention

Act as the main point of contact for client queries, working closely with internal support teams

Maintain and update customer information within the CRM system

Track opportunities, monitor pipelines, and report on account activity

Keep clients informed on ongoing installations, upgrades, and projects

What We’re Looking For

Proven experience in telecommunications or IT solution sales

Track record of account retention, growth, and cross-selling

Excellent communication and relationship-building skills

Self-motivated, proactive, and highly organised

Comfortable engaging with clients both over the phone and face-to-face

Energetic, ambitious, and target-driven

Confident working in a fast-paced, high-performance environment

What’s in It for You

Competitive base salary + uncapped commission

Hybrid working flexibility

Ongoing training and development

Supportive and social team culture

The chance to be part of a growing MSP making real impact

*Rates depend on experience and client requirements