Account Specialist

Key Responsibilities

Client Relationship Management
* Act as the primary point of contact for business clients
* Build and maintain strong, long‑term client relationships
* Provide proactive support to ensure a positive client experience

Account Growth and Outreach
* Identify opportunities to grow accounts by expanding contacts and understanding client needs
* Engage new stakeholders and locations within client organisations
* Maintain high daily outbound activity through calls and emails

Sales and Performance Delivery
* Recommend products and solutions that increase purchase volume and frequency
* Achieve monthly revenue, retention, and activity targets
* Accurately forecast monthly performance and results

CRM and Administration
* Record all client interactions and activity accurately in CRM systems, including Salesforce
* Maintain organised and up‑to‑date account records

Product Knowledge and Client Support
* Develop a strong understanding of products and services
* Provide thoughtful recommendations to help clients get maximum value

Team Collaboration
* Participate in weekly coaching sessions and team meetings
* Contribute positively to team discussions and strategy sessions

About You

* Self‑motivated and comfortable working in a fast‑paced environment
* Confident with outbound calling and daily activity targets
* Goal‑driven and motivated by achieving results
* Professional communicator, both written and verbal
* Able to manage time effectively while working remotely
* Sales experience preferred
* B2B account management or outbound experience is an advantage