Branch Manager

What sets this role apart:

• Leading and motivating a small team to deliver exceptional service
• Owning branch performance with autonomy and community connection
• Managing complex customer situations with empathy and confidence
• Growing capability through ongoing learning, tools, and support

Unique Perks & Benefits:

• Staff personal loan rates
• Life and permanent disability insurance from day one
• Training, development pathways, and study support
• Nationwide peer network and strong community connection
• Monthly team lunches, annual celebrations, and wellbeing support

About the Role:

This opportunity allows you to step into a leadership position where your decisions shape daily outcomes for your team, your customers, and your community. You gain ownership of a branch environment, using your people leadership and commercial mindset to deliver responsible, meaningful lending solutions.

What you’ll be doing:

• Leading and coaching a small team, using KPIs as a positive guide for growth and development
• Managing customer lending journeys end‑to‑end, giving you the chance to build expertise and trust
• Handling challenging customer situations with calm, confidence, and clear communication
• Driving a positive branch culture where teamwork, ownership, and service thrive
• Supporting lending and credit processes, building your commercial and decision‑making capability

About You:

You’re a people‑focused leader who thrives in a customer‑centric environment. You enjoy motivating others, finding solutions, and creating a calm presence even in complex situations. You bring empathy, commercial thinking, and a desire to uplift those around you.

What you’ll need to bring:

• Confident people leadership, motivating and supporting a small team
• Ability to manage challenging conversations with empathy
• Strong customer service skills with a solutions mindset
• Comfort working to clear processes and performance expectations

About the Company:

We’re partnering with an organisation that has supported New Zealand communities for over 50 years. With a nationwide branch network and a reputation for responsible, accessible financial solutions, they’re known for their strong values, supportive culture, and deep commitment to customer wellbeing. Employees enjoy genuine progression, professional development, and being part of an organisation where community impact truly matters.

How to Apply

To apply in the strictest confidence, please click Apply Below. If you’d prefer to have a confidential conversation first, feel free to contact Michelle Bullock, Managing Consultant on 022 4933 577. All applications will be handled with the utmost discretion.

NOTE to overseas enquiries and non‑NZ residents:
Whereas we welcome international enquiries, only applicants legally entitled to work in New Zealand and available for in‑person interviews will be considered.

For other opportunities, visit: https://welovesalt.com/nz/jobs/job-industry/hr-business-operations

We’re proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.