Branch Manager

What sets this role apart:

• Autonomy to lead a branch and shape its success
• Opportunity to drive lending and upsell across a diverse product portfolio
• Manage senior team members with confidence and emotional intelligence
• Be the pivotal link between customer experience and branch performance

About the Role – What Makes This Role Special:

This opportunity allows you to take ownership of a branch where your leadership and commercial drive directly impact results. You’ll lead a small, experienced team, navigate sensitive dynamics, and bring energy and confidence to a role that blends people leadership with hands-on lending and sales.

What you’ll be doing:

• Leading and coaching three team members, including two senior staff
• Driving lending decisions and spotting upsell opportunities across products
• Supporting Leaders with complex applications and escalated customer situations
• Managing arrears oversight and credit control processes
• Creating a positive, resilient branch culture focused on KPIs and growth

About You:

You’re a confident leader who thrives on motivating others and driving results. You bring resilience, commercial acumen, and the ability to manage senior staff while maintaining collaboration and respect. You’re calm under pressure and skilled at turning challenging customer interactions into positive outcomes.

What you’ll need to bring:

• Proven leadership experience managing performance and senior team members
• Strong customer service and conflict resolution skills
• Commercial mindset with comfort around KPIs and lending processes
• Ability to adapt your management style to different personalities

About the Company:

We’re excited to partner with an organisation that has supported New Zealand communities for over 50 years. With a nationwide branch network and a reputation for responsible, accessible financial solutions, they’re known for strong values, supportive culture, and deep commitment to customer wellbeing. Employees enjoy genuine progression and being part of a business where community impact truly matters.

How to Apply:

To apply in the strictest confidence, please click Apply Below. If you’d prefer to have a confidential conversation first, feel free to contact Lilly Dempsey 022 060 6325 All applications will be handled with the utmost discretion.

NOTE to overseas enquiries and non-NZ residents:
Whereas we welcome international enquiries, only applicants legally entitled to work in New Zealand and available for in-person interviews will be considered.

For other opportunities, visit: https://welovesalt.com/nz/jobs/job-industry/hr-business-operations

Following Salt New Zealand’s success at the 2022 RCSA Industry Awards ― where we won the ‘Excellence in Client Service’ and ‘Excellence in Candidate Care’ categories ― we’re proud to have been finalists in the 2023 RCSA Awards ‘Excellence in Client Service’ and ‘Excellence in Candidate Care’ categories. Thank you to our clients, candidates, and Salt team members.

We’re proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.