Community and Social Media Manager

We are partnering with a high-growth technology company operating at the intersection of AI, SaaS, and the creator economy. As the business scales its global presence, they are looking to hire a Community & Social Media Specialist to help shape brand narrative, grow an engaged creator community, and amplify thought leadership across social platforms.

This role blends community building, social strategy, and cultural storytelling. It is ideal for someone who understands that strong brands aren’t built through posting alone, they’re built through conversation, connection, and advocacy.

The Role

As Community & Social Media Specialist, you will own the heartbeat of the brand’s creator ecosystem. You’ll act as the bridge between product and users, cultivating an engaged, high-value community while managing how the brand and its leadership show up publicly across social channels.

This role goes far beyond content scheduling. You’ll help turn users into advocates, guide conversations, surface insights for internal teams, and ensure the brand remains culturally relevant in fast-moving creator and AI spaces.

Key Responsibilities

Community Building & Engagement

• Design, launch, and manage online community spaces (e.g. Discord, Circle, private user groups) where creators can connect, learn, and share workflows.
• Identify highly engaged users and nurture them into brand advocates and ambassadors.
• Create feedback loops that surface community insights directly to Product and Leadership teams.
• Lead digital and in-person community activations, including webinars, AMAs, creator sessions, and conference meetups.
• Act as the authentic brand voice across comments, forums, and community channels, facilitating conversation, not just responding to issues.

Social Media Strategy & Execution

• Own the end-to-end social content lifecycle across brand and executive channels (LinkedIn, X, Instagram, TikTok).
• Develop and execute content strategies that balance education, culture, storytelling, and product visibility.
• Support executive thought leadership by translating complex AI and tech concepts into clear, engaging narratives.
• Stay ahead of platform trends and cultural moments to ensure content is timely, relevant, and shareable.

Media & Influencer Collaboration

• Support earned media efforts by helping shape narratives and building relationships with relevant media and industry voices.
• Identify and engage creators and influencers who can authentically showcase the platform through real usage.
• Build long-term partnerships with creators, moving beyond transactional or one-off collaborations.

Growth, Measurement & Insights

• Define and track success metrics for both community health (engagement, retention) and social performance (reach, growth, share of voice).
• Deliver regular reporting with insights into what’s resonating, what’s not, and why.
• Use data and qualitative feedback to continuously refine community and social strategies.

What We’re Looking For

Experience & Background

• 3-5+ years of experience in community management, social media strategy, or digital communications.
• Experience within tech, SaaS, creator-focused platforms, or media environments is strongly preferred.

Community-First Mindset

• Deep understanding of how to build and nurture communities, not just audiences.
• Hands-on experience managing platforms like Discord, Circle, or similar community hubs.
• Comfort moderating discussions, managing permissions, and driving engagement loops.

AI, Tech & Cultural Fluency

• Strong understanding of the generative AI and creator economy landscape.
• Ability to explain complex concepts in a clear, culturally relevant way.
• Comfortable engaging in conversations about creativity, technology, and the future of work.

Creative & Operational Skills

• Ability to create and publish content quickly using tools like Figma, Canva, or CapCut.
• Strong written voice with the ability to adapt tone for brand, community, and executive audiences.
• Highly organized, able to balance strategy with hands-on execution.

Personal Attributes

• Strategic thinker who feels equally comfortable rolling up their sleeves.
• Naturally curious, culturally plugged-in, and community-driven.
• Confident engaging publicly on behalf of a brand and its leadership.

Salt is acting as an Employment Agency in relation to this vacancy.