Escalation Content Specialist (Trust and Safety)

Salt is looking for an ‘Escalation Content Specialist’ in Singapore for a Social Media client for 6 months renewable contract. In this role you will be expected to respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities.

Responsibilities:

• Build, label, and maintain high-quality ground truth and golden datasets used to evaluate content systems and models, maintaining a strong commitment to accuracy and consistency
• Author, iterate, and maintain clear content guidelines and rubrics that enable consistent review and labeling of content at scale, including handling ambiguous and edge cases
• Run QA on labeled content and review outputs, diagnose disagreements and inconsistencies, and drive improvements to inter-rater reliability and overall label quality
• Apply strong editorial judgment to assess overall quality on content, making and documenting tough calls.

Qualification:

• Critical thinker who can translate data findings into concise, actionable reports; strong command of grammar, style, and tone.
• Rigorous about accuracy, consistency, and edge-case handling when labeling or applying guidelines.
• Familiarity with social-media platforms, short-form video, and content quality / discovery.
• xperience driving QA, calibration, or inter-rater reliability across a team or workflow.
• Creative self-starter with a strong work ethic and the ability to work autonomously.
• Proficiency in Google Sheets and basic data analysis techniques.
• Proficiency using AI tools and writing basic prompts to support workflows.

CEI No: R1763696 | Licence No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.