Contract Content Designer – Self-Help Experience (12-Month FTC)

Location: Sydney (Hybrid)

Contract: 12-month fixed term, strong potential to extend

Team: Customer Success / Digital Experience

Our client, a leading global fintech SaaS brand is looking for an experienced Content Designer to join their Digital Experience team and help shape the future of customer self-help. If you love creating clear, intuitive, user-centred content that empowers customers to solve problems independently, this is an excellent opportunity to make a high-impact contribution.

You’ll work closely with UX designers, product managers, support specialists and data analysts to build industry-leading help experiences across web, in-product and emerging digital channels. This is a hands-on, highly collaborative role where your work directly improves customer satisfaction and reduces friction for millions of users.

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What you’ll be doing

• Designing, writing and optimising self-help content including articles, how-tos, FAQs, workflows and in-product messaging.
• Auditing, maintaining and improving existing content across multiple channels (web, in-product, chatbots and digital assistants).
• Using analytics and Voice of Customer insights to spot friction, prioritise improvements and drive measurable outcomes.
• Partnering with UX, Product, Customer Success and Marketing to support releases and customer journeys.
• Applying strong content design principles-plain language, accessibility, inclusive design and structured IA.
• Contributing to content systems including templates, taxonomies, metadata, tagging and localisation.
• Supporting experimentation and continuous improvement, including A/B tests and new help experiences.
• Advocating for the customer and championing high-quality self-help within cross-functional teams.
• Using basic web/design tools to build layouts, embed visuals and ensure polished presentation.

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What you’ll bring

• 5+ years’ experience in content design, UX writing, technical writing or digital help content-ideally within SaaS, fintech or software support.
• Ability to turn complex concepts into simple, actionable guidance.
• Strong grounding in content design principles and user-centred design.
• Experience with CMS platforms (e.g., WordPress, Salesforce, Zendesk) and collaboration tools (e.g., Jira, Confluence, Monday.com).
• Understanding of SEO and structured content to ensure discoverability.
• Excellent written and verbal communication with strong attention to detail.
• Data-driven mindset and comfort using insights to inform decisions.
• Familiarity with AI tools and prompting to improve workflow.
• Ability to thrive in fast-moving, agile environments with multiple workstreams.

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Nice to have

• Experience delivering self-help content for global or regional markets.
• Basic HTML/CSS or web design knowledge.
• Exposure to human-centred design frameworks and experimentation methodologies.
• Knowledge of WCAG accessibility standards and inclusive content practices.
• Experience working with localisation or internationalisation teams.
• Background in fintech, small business or accounting (beneficial but not essential).

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Who you are

• Customer-obsessed – you deeply understand user pain points and aim to simplify every step.
• Analytical storyteller – you use data to shape narratives and content decisions.
• Curious and collaborative – you engage openly with cross-functional teams and feedback.
• Organised and proactive – you manage multiple priorities while maintaining high quality.
• Bold yet thoughtful – you bring new ideas and challenge assumptions constructively.

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If you’re a content designer who loves creating elegant, helpful and intuitive experiences at scale, this is a role where you’ll have real impact.

Apply now or reach out to Dave Bramley at dbramley@welovesalt.com for a confidential chat.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.