Customer Care Specialist

We’re partnering with a global payroll & workforce solutions organisation to hire a Customer Care Specialist in Kuala Lumpur.

Step into a role where your customer care skills make a real difference. You’ll be the first point of contact for AU clients, manage high-volume queries, and collaborate with a dynamic Melbourne-based team – all while shaping seamless operations across the region. If you thrive on solving problems, supporting people, and taking ownership, this is the role for you.

What you’ll be doing:

• Serve as the first point of contact for AU clients and workers.
• Handle high-volume inbound & outbound calls via Teams.
• Assist workers with queries on:
• Superannuation & payroll matters
• Contracts & schedules
• Performance, redundancy, or termination issues etc
• Record and manage case details in internal systems.
• Liaise with internal teams and escalate issues when needed.
• Support HR processes over time and gain exposure to compliance fundamentals.
• Collaborate with the Melbourne team and step in to help where required.
• Working hours: 7am-4pm (aligned to AU hours)

Who we’re looking for:

• Prior experience in customer service, admin, or HR coordination
• Strong written & verbal English
• Empathetic, resilient, and high EQ – calm under pressure
• Proactive and self-motivated – able to plan and prioritise independently
• Excellent time management and multitasking skills

Why this role is exciting:

• Exposure to regional payroll and workforce operations across multiple countries
• Steep learning curve in HR, payroll, and compliance
• Clear path to senior customer care, HR, or operations roles
• Supportive, collaborative team culture – first hire in KL office, chance to shape the role
• Hybrid working options with a structured schedule
• Wellness perks and professional development opportunities

If you’re organized, empathetic, and motivated to grow, this is a role where you can make a real impact and learn from experienced leaders.

Connect with me, Anukaa at 012-789 4074 for a conversation today.

Looking to hire for similar customer care or HR support roles in Malaysia? Reach out to explore opportunities!

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.