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Customer Insights Analyst
Ref: JO-2509-356027
- South Africa, Cape Town
- Data, AI and Machine Learning, Technology
- IT
- 250 - 999 Employees
- ZAR 700,000.00 - ZAR 850,000.00 per annum
- Environment: Hybrid
- Contract Type: Permanent
- Starts: 2025-12-01
Customer Insights Analyst
Hybrid | Cape Town
A leading retail organisation is seeking a skilled Customer Insights Analyst to support business decisions through data-driven analysis. This role involves working across departments to deliver customer-focused insights that inform strategy, campaign performance, and operational improvements.
Key Responsibilities:
- Analyse customer and transactional data to uncover actionable insights.
- Build and maintain dashboards and reports using BI tools.
- Partner with marketing, buying, and IT to align customer intelligence with strategic goals.
- Support campaign performance tracking and customer segmentation.
- Help enhance reporting frameworks and integrate data from multiple sources.
Requirements:
- Degree in Statistics, Mathematics, Business Science, or a related field (Honours preferred).
- 5+ years’ experience in data analysis, BI, or strategic insights, ideally in retail.
- Strong SQL and data visualisation skills (Qlik, Tableau, etc.).
- Experience working with large datasets and cloud-based analytics platforms (e.g. AWS).
- Strong communication and stakeholder engagement skills.
Preferred:
- Background in customer analytics, loyalty programmes, or campaign reporting.
- Experience automating reporting and integrating multiple data streams.
Salt is acting as an Employment Agency in relation to this vacancy.
