Customer Success Manager – LATAM

An award-winning AI SaaS scale-up is expanding into LATAM and hiring its first dedicated Customer Success Manager in the region to support a growing enterprise customer base across Chile, Brazil, and Mexico. This is a unique opportunity to lead post-sales success in a new market and play a foundational role in shaping regional growth.

As the first Customer Success Manager in LATAM, you will own customer outcomes across South and Central America, build regional momentum, and act as the trusted post-sales leader for enterprise clients. You will serve as the primary partner to customers throughout implementation, adoption, optimization, and long-term growth. Your focus will be on delivering measurable business impact, protecting and expanding ARR, and establishing a strong in-market reputation.

As a foundational regional hire, you will also help localize processes, contribute to future hiring, and provide market insights to Product and Go-to-Market teams.

If you have experience delivering complex enterprise SaaS solutions, are multilingual, and are excited to help scale a high-growth AI business in LATAM, this role offers significant ownership and impact.

Responsibilities

• Own post-sale enterprise customer relationships across LATAM, ensuring successful delivery and measurable ROI.
• Lead end-to-end enterprise implementations including onboarding, adoption, optimization, and long-term value realization.
• Act as the single point of contact for senior stakeholders including C-suite, operations, technical and business teams.
• Develop and execute Success Plans aligned to measurable KPIs, timelines, and adoption milestones.
• Drive adoption, change management, and ROI through regular business reviews and executive updates.
• Proactively manage risks and escalations to ensure on-time, on-budget delivery.
• Maintain high customer satisfaction (NPS) and partner with Account Executives to secure renewals.
• Identify and support expansion and upsell opportunities.
• Build and localize regional playbooks in collaboration with Sales, Product, Solutions Engineering, and Global CS teams.
• Create and adapt onboarding materials and training collateral in Spanish and Portuguese.
• Act as the voice of the customer, feeding structured insights back into Product and leadership.

Skills, Knowledge & Experience

Must Have

• Fluency in Spanish and English (written and verbal) Portuguese would be an added bonus.
• Proven track record delivering complex enterprise software implementations.
• Experience managing sophisticated enterprise stakeholders and driving measurable business outcomes.
• Strong commercial awareness with experience supporting renewals and expansion motions.
• Excellent executive presence and stakeholder management skills.
• Hands-on project management experience (planning, risk management, change control).
• Comfortable operating autonomously in an emerging market with limited established playbooks.

Nice to Have

• Background as a Business Analyst or in a technical role.
• Experience working within insurance or financial services environments.
• Exposure to enterprise AI or automation products.
• Experience localizing global processes for regional markets.
• Previous mentoring or informal leadership experience.

Salt is acting as an Employment Agency in relation to this vacancy.