Endpoint Support Engineer – NHS

Endpoint Support Engineer – NHS

Location: Norwich – Hybrid Working, covering Norfolk and Suffolk

Contract: Initially 3-6 months

Day Rate: £180 per day

IR35: Inside IR35

Hours: 37.5 hours per week, Monday-Friday

Start: ASAP

We are recruiting for an experienced Endpoint Support Engineer to join the Digital Services function of a large NHS community healthcare organisation.

The role will provide second-line technical support to clinical and corporate users, resolving incidents remotely and in person while supporting the deployment, maintenance and improvement of endpoint hardware and software.

Key Responsibilities

· Provide second-line technical support across desktop hardware, software and peripherals.

· Troubleshoot and resolve incidents relating to desktops, laptops, applications and associated equipment.

· Build, install, configure, upgrade and maintain IT equipment and software.

· Manage incidents and service requests within the IT service management system.

· Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling.

· Carry out site visits across Norfolk and Suffolk for hardware rollouts, moves, changes and technical support.

· Maintain accurate endpoint asset and support documentation.

Essential Experience

· Strong experience providing second-line desktop or endpoint support.

· Working knowledge of Active Directory, Windows 11 and Microsoft 365.

· Experience troubleshooting desktop and laptop hardware, software and peripherals.

· Knowledge of Citrix, endpoint security and asset management solutions.

· Strong customer service, communication and problem-solving skills.

· ITIL Foundation knowledge or equivalent service management experience.

· Full valid UK driving licence and access to a vehicle.

Important Information

· Applicants must be UK residents

· No visa sponsorship is available for this role

· This role is hybrid, with no fully remote option

· Salt contact: Robert Sprigens, rsprigens@welovesalt.com

*Rates depend on experience and client requirements