Head of Collections

A leading financial services organisation is looking for a commercially driven Head of Collections to lead and transform its collections function.

Key Responsibilities:

– Define and execute collections strategy across the full lifecycle

– Manage end-to-end collections operations

– Drive performance across key metrics (recoveries, roll rates, productivity)

– Use data and analytics to improve decision-making and outcomes

– Manage budgets, forecasts, and cost-to-collect

– Improve portfolio performance and recovery outcomes

– Lead digital initiatives (automation, self-service, omnichannel e.g. SMS/WhatsApp)

– Build and lead a high-performing collections team

– Manage and develop middle management

– Drive a culture of performance and continuous improvement

– Ensure compliance and manage key stakeholders

Requirements:

– 10+ years’ experience in collections or credit operations

– Minimum 5 years in a senior leadership role managing managers

– Strong financial management, analytics, and performance optimisation experience

– Proven track record of improving collections and recovery performance

– Experience in digital transformation or automation initiatives

– Relevant degree (BCom or similar) preferred

Ideal Background:

– Banking, retail credit, or lending environments

– Experience managing large-scale collections operations

Salt is acting as an Employment Agency in relation to this vacancy.