IT Service Desk Analyst – NHS

IT Service Desk Analyst – NHS

Location: Norwich – Hybrid Working

Contract: Initially 3-6 months

Day Rate: £110 per day

IR35: Inside IR35

Hours: 37.5 hours per week, Monday-Friday

Shifts: Between 08:00-18:00

Start: ASAP

We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation.

The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries.

Key Responsibilities

· Provide first-line technical support for hardware, software, application and network incidents.

· Log, classify, prioritise and manage incidents and service requests.

· Troubleshoot issues remotely and provide first-time fixes wherever possible.

· Install and configure desktop software.

· Administer user accounts and system access in line with security policies.

· Escalate unresolved incidents to appropriate specialist support teams.

· Provide clear technical advice and guidance to users with varying levels of IT knowledge.

· Maintain accurate service desk records and documentation.

Essential Experience

· Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.

· Working knowledge of Microsoft 365 and Windows 10/11.

· Experience handling and troubleshooting IT incidents and service requests.

· Strong customer service and telephone support skills.

· Good technical problem-solving and analytical skills.

· Excellent written and verbal communication skills.

· ITIL Service Management knowledge or equivalent experience is advantageous.

Important Information

· Applicants must be UK residents

· No visa sponsorship is available for this role

· This role is hybrid, with no fully remote option

· Salt contact: Robert Sprigens, rsprigens@welovesalt.com

*Rates depend on experience and client requirements