Network Operations Support

Network Operations Engineer

📍 Location: Germany (Hybrid / Onsite as required)

💰 Salary: €120,000 – €140,000

About the Role

We are looking for an experienced Network Operations Engineer to ensure the day-to-day availability, stability, and performance of a global enterprise network.

You will play a critical role in supporting production environments across WAN, LAN, Network Security, and Cloud Security platforms, working closely with both internal teams and Managed Service Providers (MSPs).

This is a hands-on technical role with a strong focus on troubleshooting, incident management, and continuous service improvement, alongside supporting ongoing network transformation and refresh initiatives.

Key Responsibilities

• Troubleshoot and resolve issues across:
  • WAN, LAN, and wireless networks
  • Network security and cloud security platforms
• Ensure service restoration, stability, and proactive improvement of network services
• Lead and participate in Major Incident Management calls, coordinating technical resources
• Deliver detailed Root Cause Analysis (RCA) for production incidents
• Manage patching and lifecycle activities across network infrastructure
• Monitor network performance and drive elimination of recurring issues
• Evaluate and collaborate with Managed Service Providers (MSPs)
• Support network refresh and transformation projects, deploying new standards into production

Technical Skills & Experience

• Strong hands-on experience in network operations within complex enterprise environments
• • SD-WAN (VeloCloud)
  • Routing & switching (enterprise-scale)
  • Wireless networking (wireless-first environments)
  • Network security (firewalls, secure access)
  • Cloud security platforms (e.g. Zscaler)
• Experience working with leading vendors:
  • Aruba
  • Arista / VeloCloud
  • Cisco
  • Infoblox
  • Zscaler
• Strong understanding of carrier services and WAN technologies, including: MPLS & Point-to-point circuits
• Experience with network monitoring and performance tools: SolarWinds & Riverbed
• Proven ability in:
  • Incident management and root cause analysis
  • Working within global 24/7 support models

Experience & Qualifications

• Minimum 8+ years in IT Operations / Network Engineering roles
• Experience working in multinational enterprise environments
• Exposure to both in-house IT and Managed Service models (preferred)
• Relevant technical certifications are advantageous

Core Competencies

• Ability to work effectively in high-pressure incident scenarios
• Solid technical foundation in routing, switching, and enterprise network tooling

*Rates depend on experience and client requirements