Premium Partner Support Project Manager

SALT Talent is looking for a Client Solutions Manager role in Singapore for a Social Media client for 9 months & renewable contract role.

Responsibilities:

• Strategic Partnership & Stakeholder Management
• Develop deep understanding of issues facing premier partners and their impact on clients products and communities
• Serve as primary liaison between Premier Partner Operations (PPO) team globally and cross-functional teams including Scaled Operations, GO Systems, Support Experience Operations, and Operations – Security Compliance Access and Risk (OSCAR)
• Drive vendor performance improvements and quality enhancements through strategic collaboration and relationship management
• Vendor Operations & Performance Management
• Manage vendor operations through collaborative partnerships with relevant stakeholders to address operational challenges and identify improvement opportunities
• Proactively drive implementation of improvement initiatives and processes aligned with Global Operations standards and best practices
• Monitor vendor performance against established targets and conduct deep-dive analyses with specific teams to ensure compliance
• Provide escalation support to vendors, ensuring optimal workflow functionality and comprehensive operational support
• Leverage technology and automation solutions to streamline vendor management processes and enhance operational efficiency

Qualification:

• BA/BS degree or 5+ years of demonstrated experience in project/program management within online operations, policy support, technical support or product support environments
• Proven ability to work independently with a strong track record of taking initiative and driving projects to completion with minimal supervision
• Experience navigating complex, large-scale organizations with multiple teams and stakeholders, demonstrating effective cross-functional collaboration both internally and with external partners
• Strong problem-solving capabilities in collaborative, fast-paced environments with competing priorities
• Excellent communication and influencing skills with ability to build consensus and drive alignment across diverse stakeholder groups
• Experience managing vendor relationships or external partnerships

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.