Customer Success Manager Job in Greater London | Salt Recruitment UK

Apply for Customer Success Manager job in London, the salary range is £40,000 – £45,000. Search for more Customer Success Manager vacancies here.

Salary Package: £40,000 – £45,000 Base + Benefits.

The Company:

• SaaS start up providing a unique communication platform.
• New and fast-growing Central London office, plus a wider global presence.
• Established customer base including Coca Cola, Microsoft, Google, Pfizer and Cisco.
• Strong industry brand reputation with inspiring senior leadership team.
• Providing solutions to more than 92% of Fortune 500 companies.

The Role:

• Developing strong customer relationships to help them achieve desired objectives.
• Owning entire customer journey, managing onboarding, adoption processes, and increasing product usage.
• Responsible for 200+ client relationships with enterprise businesses globally.
• Commercially driven with a focus on retention, renewals and ARR growth.
• Acting as the main point of contact between clients and internal teams, including support, sales, and product teams.

The Requirements:

• You’ll need 3+ years’ experience in both Sales and/or Customer Success.
• Experience working for an international SaaS organisation ideally a start-up.
• You’ll need to be organised and experienced in handling a large portfolio of clients.
• Passionate about customer care and motivated to deliver great client experiences.

The Process:

• 30 min video call with Hiring Manager
• 60 min video call with Head of Customer Success
• 45 min F2F meeting with HR

The Benefits:

• £40,000 – £45,000 Base + Bonus
• Flexible home working practice
• 25 days PTO + Public Holidays
• Weekly food allowance

Job Reference: JO-2402-341424