Senior ServiceNow Developer

Overview

A leading technology organisation in the UAE is seeking a Senior ServiceNow Developer to play a key role in a large-scale, greenfield ServiceNow implementation.

This is a hands-on technical position focused on delivering scalable, high-quality solutions across catalogue development, workflow automation, Employee Centre configuration, and integrations. You will work within a structured, enterprise environment alongside architecture and delivery teams to ensure best-practice implementation and long-term platform sustainability.

Key Responsibilities:

Service Catalogue & Forms:

• Design and build advanced catalogue items including dynamic forms, UI policies, and client scripts
• Develop reusable components and modular catalogue structures
• Implement role-based visibility and approval routing logic
• Optimise usability and performance across catalogue experiences

Workflow & Automation:

• Build and configure workflows using Flow Designer and scripted logic where required
• Implement approval chains, SLA policies, and escalation mechanisms
• Deliver automation across employee lifecycle processes (Joiner, Mover, Leaver)
• Ensure workflows are efficient, scalable, and non-blocking

Employee Centre / Portal:

• Configure Employee Centre using UI Builder
• Develop dynamic components, dashboards, and role-based user experiences
• Optimise search, navigation, and knowledge visibility
• Ensure configurations are upgrade-safe and aligned to platform standards

Security & Access Control:

• Configure ACLs and enforce role-based access control models
• Ensure least-privilege access and data protection across sensitive areas
• Validate and maintain compliance with security best practices

Integrations:

• Support integration development using REST APIs and IntegrationHub
• Transform and map data between systems
• Implement error handling and retry mechanisms
• Work closely with integration teams on complex system connectivity

Platform Quality & Performance:

• Apply best practices in scripting (e.g. GlideRecord)
• Maintain clean, scalable, and upgrade-safe configurations
• Support testing frameworks and platform governance
• Contribute to performance optimisation and troubleshooting

Delivery & Collaboration:

• Work within Agile delivery environments
• Contribute to sprint planning, estimations, and documentation
• Participate in code reviews and UAT support
• Assist in go-live, cutover, and hypercare phases

Experience Required:

• 6-10 years of ServiceNow development experience
• Strong track record in enterprise-level implementations
• Experience working in catalogue-heavy environments
• Hands-on expertise with Flow Designer and workflow automation
• Experience with Employee Centre / UI Builder
• Exposure to integration-heavy ServiceNow landscapes
• Strong experience with ACLs and platform security
• Experience in greenfield implementations is highly desirable

Technical Skills:

• Strong scripting capabilities (JavaScript, GlideRecord, Business Rules)
• Deep knowledge of Flow Designer and ServiceNow architecture
• Experience configuring portals and UI Builder
• Solid understanding of ServiceNow security models
• Experience working with REST APIs and integrations
• Strong debugging and performance optimisation skills

Why Join?

• Opportunity to work on a large-scale, greenfield ServiceNow programme
• Exposure to cutting-edge enterprise technology environments
• Strong focus on innovation, scalability, and long-term platform strategy
• High-impact role with real ownership and technical influence

Salt is acting as an Employment Business in relation to this vacancy.