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Senior ServiceNow Process Architect

Ref: JO-2509-356506_1759138655

  • Environment: In-office
  • Contract Type: Permanent
  • Starts: 2025-12-01
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We are seeking an experienced Senior ServiceNow Process Architect to join a growing ServiceNow Partner and play a pivotal role in transforming client operations. This role focuses on leveraging ServiceNow to enhance ITSM processes while also covering areas such as ITAM, HRSD, GRC, FSM, and CSM.

Key Responsibilities:

  • Act as the process expert during ServiceNow implementations.
  • Lead workshops to gather requirements, design processes, and guide clients through best practice adoption.
  • Analyse, map, and optimise business processes, driving automation and efficiency.
  • Build, test, and implement process improvements in collaboration with cross-functional teams.
  • Mentor junior consultants and ensure delivery quality.
  • Serve as a trusted advisor to clients, supporting organisational change and delivering measurable outcomes.

    • Requirements:

  • Bachelor’s degree in IT or Engineering.
  • ServiceNow Certified System Administrator + at least one Implementation certification (ITSM, ITAM, HRSD, GRC, FSM, or CSM).
  • 7-9 years consulting experience, including 4+ years working with ServiceNow ITSM/ITIL processes.
  • Strong facilitation and presentation skills.
  • Experience in process modelling, workflow automation, and continuous improvement methodologies (Lean, Six Sigma, BPR).
  • Ability to work across Agile, Waterfall, or Hybrid projects.

    • What’s on Offer:

  • Opportunity to work on high-impact digital transformation projects.
  • Exposure to diverse industries and ServiceNow modules.
  • A collaborative environment that promotes innovation, continuous learning, and professional growth.

    • Salt is acting as an Employment Agency in relation to this vacancy.

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    • United Arab Emirates, Dubai
    • Cyber Security and Risk, Technology
    • AED 360,000.00 - AED 400,000.00 per annum
    • In-office
    • Permanent

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    Senior ServiceNow Process Architect

    • United Arab Emirates, Dubai
    • Cyber Security and Risk, Technology
    • AED 360,000.00 - AED 400,000.00 per annum
    • In-office
    • Permanent

    "*" indicates required fields

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