Service Designer (Senior Consultant Level)

Ref: JO-2511-357344

Saudi Arabia
IT Support and Operations, Technology
IT
1,000 - 4,999 Employee
AED 300,000.00 - AED 400,000.00 per annum

Environment: In-office
Contract Type: Permanent
Starts: 2026-01-05

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Nationality: Saudi National

About the Role:
The Service Designer will focus on creating meaningful and seamless experiences across customer journeys. This role is ideal for someone skilled at mapping journeys, developing personas, and translating insights into tangible design outcomes.

Key Responsibilities:

Conduct customer and stakeholder research.
Map customer journeys, personas, and service blueprints.
Facilitate design workshops and co-creation sessions.
Deliver actionable outputs that inform strategy and implementation.

Ideal Profile:

2-5 years’ experience in service design, user experience, or CX research.
Hands-on experience with journey mapping and service blueprinting tools (e.g., Miro, Figma).
Strong storytelling and visualization skills.
Experience in consulting or customer experience transformation projects is an advantage.

Salt is acting as an Employment Agency in relation to this vacancy.