Support Analyst

Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.

What you’ll be doing

As part of a regional support team, you’ll play a key role in supporting clients and ensuring a high-quality user experience.

Responsibilities include:

• Troubleshoot and resolve client support tickets and application issues
• Investigate backend system and platform-related concerns
• Support onboarding activities, product demonstrations, and client guidance
• Assist with contract mapping and product-related queries
• Collaborate closely with technical teams to understand new products and features
• Communicate technical concepts clearly to clients and stakeholders
• Build strong relationships and become a trusted contact for customers
• Work with regional and global teams to deliver seamless support services

What we’re looking for

Must-have:

• Strong interpersonal and communication skills
• Customer-centric mindset with confidence interacting with clients
• Strong problem-solving abilities and willingness to learn
• Comfortable working in a fast-paced support environment
• Team player with a proactive attitude

Nice-to-have:

• Basic understanding of SQL and database queries
• Exposure to networking concepts such as TCP/IP
• Scripting knowledge (particularly Python) is a plus
• Additional language skills such as Mandarin or Japanese are advantageous

Why join?

• Clear career progression opportunities into senior and consulting pathways
• Strong mentorship and coaching-focused leadership
• International exposure and collaboration with global teams
• Opportunity for overseas exposure and travel
• Annual learning and development budget
• Quarterly fitness allowance
• Comprehensive medical and travel coverage
• Performance bonus and attractive leave entitlement
• Collaborative and supportive team culture with regular team activities

If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we’d love to hear from you.

CEI No: R1551057 / EA No: 07C3147

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.