Delivery Manager, Elevate SaaS Excellence, Remote from UK

Join Our Dynamic Team as a Delivery Manager and Elevate SaaS Excellence

Are you an experienced and passionate Delivery Manager seeking a thrilling opportunity to drive project success in a thriving SaaS environment? If you’re eager to navigate projects to triumph in a fully remote setup, we have the ideal role for you! Our forward-thinking company, committed to delivering groundbreaking technology solutions for the financial and pharmaceutical industries, seeks a dedicated Delivery Manager to augment our dynamic team.

About the Role

As a Delivery Manager, you’ll be the pivotal link between our clients and internal departments, collaborating closely with our UK-based fully remote development, support, and sales teams. Your core responsibility will be to cultivate and foster exceptional client relationships, ensuring we consistently surpass their expectations.

Key Responsibilities:

• Technical Expertise: Champion our comprehensive product delivery approach, exhibiting a high degree of technical proficiency.

• Team Collaboration: Cultivate a collaborative and motivated environment within cross-functional teams, encompassing development, testing, and support.

• Client Relations: Engage actively with clients and stakeholders, ensuring projects align seamlessly with requirements and expectations.

• Communication Excellence: Lead client calls, document insights effectively, identify and follow up on actions promptly, and schedule necessary follow-ups both internally and externally.

• Release Management Expertise: Support seamless client communications regarding project releases and their content.

• Team Leadership: Guide and mentor peers through various phases of the product delivery lifecycle, setting the pace and ensuring teams align with delivery commitments.

• Meeting Coordination: Facilitate weekly department head meetings, taking actionable notes, and resolving any roadblocks proactively.

• Roadmap Accountability: Collaborate with peers to define the roadmap and resourcing for current and upcoming developments.

• Project Planning Mastery: Communicate and plan effectively using collaborative tools.

• Strategic Insight: Interpret and expand company and product strategy in both the short and long term.

Other Duties:

• Value Measurement: Evaluate the value delivered to clients and internally.

• Resource Tracking: Track resource usage for financial accounting and resource planning purposes.

• Third-party Performance Monitoring: Monitor and cultivate relationships with third-party service providers.

• Team Advocacy: Effectively advocate for your team, demonstrating adeptness in addressing challenges.

• Risk Management: Log and monitor risk management strategies.

• Budget and Resource Optimization: Support effective budget and resource management within project constraints.

Essential Requirements

• People leadership experience (4+ people).

• Outstanding problem-solving abilities.

• Experience with Secure Software Development Lifecycle (SSDLC).

• Knowledge of project management best practices and certifications.

• Proficient MS Excel skills (formulas, pivot tables, filtering).

• Expertise in project and resource planning.

• Commercial and budget management proficiency.

Desirable Qualifications:

• Experience with SaaS products.

• Familiarity with the Modified Waterfall development model.

• Experience working with mid-sized and large enterprise clients.

• Familiarity with Cloud infrastructure.

• Proven track record of leading mid-sized teams, working effectively with small remote teams, and managing varied workloads.