Programme Manager (CX, Retail)

PROGRAMME MANAGER

Omni-channel Customer Experience

• £475-£500 pd
• Inside IR35
• 6 months (rolling)
• 3 days on-site, London Z1
• E2E Customer Experience

I am working on a project with one of the most renowned tech innovators and consumer goods companies on the planet. I have just met with one of the organisations global leaders, who leads a team that own the omni-channel retail experience.

We are looking for a Programme Manager to join the team and take lead on the ‘order to pick up’ experience being rolled-out to new global locations.

Key experience and traits:

• Omni-channel retail experience

• E2E Customer Experience

• Business Process Modelling

• Service Design experience beneficial

• Large-scale complex ecosystems

• Global stakeholder engagement and liaison

• Retail, Hospitality or something similar

Competencies:

• Drive results

• KPIs, OKRs

• Engaging communicator, presentation skills.

• Can sell, pitch an idea or strategy.

• Vision and purpose. Tell a compelling story.

• Customer focussed.

Get in touch to find out more and apply: hdeburghmound@welovesalt.com

PROGRAMME MANAGER

Omni-channel Customer Experience

• £475-£500 pd
• Inside IR35
• 6 months (rolling)
• 3 days on-site, London Z1
• E2E Customer Experience