Technical Operations Manager, Payments, Fintech

Operations Manager

Do you want to design a digital product that does so much good? Look no further 👀

This is an awesome opportunity to join a Fintech tech brand who have won many awards for the positive social impact they are making.

The company culture is incredible too – and rather than beanbags and ping-pong tables, it’s built on mutual respect and trust. Working from home and flexible hours aren’t seen as a benefit but a given

What your be doing

Reporting to, and working with, the Head of Customer Operations; the Operations team sits at the core of this organisation, working with departments across the business to help solve issues and create effective, scalable solutions.

This is a key role, giving you exposure across all teams and all verticals, where you will deep dive into the fundamentals of each of the company pillars (earning, spending, saving & giving) with their relevant product team. By being involved at the start of the evolution of any new feature and sharing our knowledge we can be sure those features have the best chance of success.

· BAU support for new features, for example Apple Pay, 3DS as part of PSD2 requirements etc.

· Ensuring that, once these features are released, the wider teams are ready for the launch, fully trained by the coaching team and with processes and procedures in place

· Working with the incumbent Ops Manager/ Ops Product Team using rigorous data analysis and reporting to ensure new features are performing to meet set KPI’s.

· Working with the Tech Ops Team to ensure all relevant stakeholders are aware of all technological and regulatory requirements in card payments and that, with an already busy roadmap, we are ready for those changes.

· Working with the incumbent Ops Manager to understand and support the systems used across the Operations Teams, Member Services, Risk & Administration.

· Managing supplier relationships, to include quarterly & annual reviews, for the Operations & Member Services systems – previous experience with SalesForce/ServiceCloud/Social Studio, NewVoiceMedia, In-Gage, LiveChat would be a very nice to have.

About you:

• At least 3-5 years’ experience of payment, banking or other fintech systems
• You are a quick learner who takes on a keen understanding of the companies systems, front end, back end as well as the payment flows from both the acquiring and issuing perspective
• You know enough SQL to get the answers you need without relying on others and can prepare reports, manipulate large amounts of data and produce good looking documents, in line with the tasks allocated to you
• You have an understanding about card payment systems and card payment types

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