Customer Service Jobs

Salt’s Specialisms in Customer Service

• Contact Centre Manager
• Contact Centre Team Leader
• Customer Service Representative

Demand Vs Offer

Experienced contact centre and Customer Service staff are in huge demand across all industries. There has been steady growth and movement in this space across all the regions as organisations recognise Customer Service as an essential competitive differentiator and customers are demanding a higher level of Customer Service.

Popular Industries

Most of these roles are seen in most organisations across all industries as many organisations have invested in new processes and technologies to enhance the Customer Service function within their businesses.

Recent Changes

There is a continual demand for experienced Customer Service staff with many organisations placing a higher emphasis on the customer experience. There has been a strong movement towards outbound sales positions.

Future Prospects

The career prospects for Customer Service staff will vary depending on the level of experience, skill and competency they demonstrate. The average Customer Service representative needs to be highly knowledgeable, agile and adept.

Employers’ Requirements

Most Customer Service jobs require excellent communication skills as well as being computer literate. Call centre roles are a good start for anyone with limited educational qualifications as it does not require any specific qualification or educational background.

CV Requirements

There are key components which should be included on any Customer Service CV: key skills and competencies, experience and achievements. More precisely, the hard facts about your life (e.g. educational background, work experiences, etc.) are crucial for your CV.

Interview Preparation

The first step is usually a behavioural interview with jobseekers. If that goes well, you are invited for further interviews with senior management or key decision makers. You may also have to perform telephone or face to face role plays and psychometric testing.

Educational Requirements

Tertiary qualifications or educational background have not been key factors in hiring decisions for Customer Service roles. Experience, demonstrable transferable skills and "cultural fit" are the main components assessed by hiring managers.

Looking for Customer Service jobs? Check out our current opportunities on our job page.