APAC Senior Account Manager

There are industries where the work behind the scenes is just as critical as what happens on the front line.

Engineering, energy, oil & gas, chemicals, utilities and construction are built around thousands of documents, drawings, processes and people working across complex projects. When information is difficult to manage, access or share, it can have a real impact on how businesses operate.

My client is a growing SaaS technology business that helps organisations in these engineering-intensive industries manage and work with their critical project information more effectively. Their solutions are used by large organisations to bring structure to complex document environments, improve accessibility and help teams work more efficiently.

As the business continues to grow across APAC, they are looking for a Senior Account Manager to look after some of their key regional customers.

This is a relationship-led role, but with a strong commercial element. You’ll become a trusted partner to your customers, understand their business and how they use the platform, and work with them to identify where there is more value to be created.

You’ll be responsible for:

• Managing a portfolio of high-value enterprise accounts across APAC
• Building strong relationships across multiple stakeholders and senior decision-makers
• Understanding customers’ business processes, challenges and evolving needs
• Driving retention, renewals and continued product adoption
• Identifying opportunities for upsell, cross-sell and account growth
• Leading regular business reviews and strategic conversations with customers
• Working closely with Sales, Product and Support teams to ensure customers continue to see value
• Managing commercial discussions and navigating complex procurement environments

The ideal person will have a strong background in enterprise account management, B2B SaaS or enterprise software, with experience managing complex customers and growing existing accounts.

Industry experience will be particularly relevant if you have worked with clients across engineering, oil & gas, energy, chemicals, utilities, construction or other technical environments.

More importantly, we’re looking for someone who enjoys building relationships over time, is commercially minded and can comfortably move between understanding a customer’s business challenge and finding the right technology solution.

If this sounds like you, click apply via the link or connect with me, Anukaa, at 012-789 4074.

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