Customer Care Specialist

We’re partnering with a global payroll and workforce solutions organisation to hire a Customer Care Specialist in Kuala Lumpur, supporting their Australian clients and workforce.

You’ll be the first point of contact for Australian clients and workers, helping resolve day-to-day queries relating to payroll, superannuation, contracts and employment matters. Working closely with the Melbourne-based team, you’ll play an important role in ensuring a smooth customer experience.

What you’ll be doing:

• Handle inbound and outbound calls via Microsoft Teams, responding to queries from Australian clients and workers.
• Assist with questions relating to superannuation, payroll matters, contracts, work schedules and employment-related issues.
• Record, track and manage cases accurately in internal systems.
• Liaise with internal teams and escalate complex issues where necessary.
• Support worker onboarding and HR-related processes, with opportunities to develop your knowledge of compliance and workforce operations.
• Collaborate closely with the Melbourne team to ensure timely resolution of queries.

Who we’re looking for:

• Experience in customer service, customer support, client services, administration or HR coordination.
• Experience supporting Australian clients or working with the Australian market is highly preferred.
• Exposure to payroll, HR services, employee queries or workforce solutions would be an advantage, but payroll processing experience is not a requirement.
• Strong written and spoken English.
• A calm, empathetic and solutions-oriented approach when handling customer queries.
• Someone proactive, organised and comfortable managing multiple cases independently.

What’s in it for you?

• Gain exposure to Australian payroll and workforce operations.
• Develop your knowledge of HR processes, employment matters and compliance.
• Work closely with an established Melbourne-based team.
• Build your career in customer care, HR services or operations.
• Hybrid working options, wellness perks and professional development opportunities.

📍 Location: Kuala Lumpur, Malaysia

If you’re currently supporting Australian customers and are looking for an opportunity to broaden your experience, I’d love to hear from you!

Connect with me, Anukaa or reach out directly at 012-789 4074 for a confidential conversation.

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We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.