Customer Operations Manager

Customer Operations Manager

If you believe great customer experience doesn’t happen by accident, this role was built with you in mind.

We’re looking for a Customer Operations Manager to take ownership of the post-sales customer journey, from onboarding and support through to retention and offboarding. This role is all about bringing structure, clarity and smart automation to customer operations, ensuring teams are set up to deliver a consistently excellent experience.

You’ll partner closely with customer-facing and commercial teams, using systems, data and insight to streamline processes, improve efficiency and support long-term customer relationships. If you enjoy connecting the dots between people, platforms and performance, you’ll feel right at home.

What you’ll be responsible for

· Designing and continuously improving post-sales customer operations processes

· Implementing automation to improve efficiency and meet service level agreements

· Monitoring customer interactions, case resolution and risk using real-time data

· Analysing customer sentiment and health scores to support retention

· Providing commercial teams with clear, actionable insights

· Overseeing a compliant, well-managed offboarding process

· Collaborating across Sales, Marketing and Customer Success to optimise the customer journey

What we’re looking for

· Experience in Customer Operations, Revenue Operations or a similar SaaS environment

· Strong understanding of post-sales processes and customer lifecycle management

· Confidence working with systems, data, automation and operational metrics

· A process-driven mindset with a customer-first approach

· Strong stakeholder management and cross-functional collaboration skills

· Adaptability and resilience in a fast-growing, evolving environment

You don’t need to tick every box. If you’re curious, keen to learn and motivated by improving how things work, we’d still love to hear from you.

What you can expect

· A collaborative, supportive environment built on trust and flexibility

· The opportunity to shape and scale customer operations in a growing business

· A role where your impact is visible, valued and genuinely meaningful

If you’re looking for a role where you can shape customer operations, influence long-term outcomes and make a meaningful impact, this position offers the opportunity to do exactly that in a growing, forward-thinking environment.

Salt is acting as an Employment Agency in relation to this vacancy.