Customer Service

Ref: JO-2510-357093

South Africa, Johannesburg
Client Success & Account Management, Sales
IT
50 - 249 Employees
ZAR 300,000.00 - ZAR 400,000.00 per annum

Environment: In-office
Contract Type: Permanent
Starts: 2025-12-01

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🧩 Customer Success Associate (Johannesburg-Based)

Location: Johannesburg, South Africa
Work Type: Full-time (Hybrid – Minimum 3 Days in Office)
Industry: SaaS / Workplace Technology / Access Control
Salary Range: R20,000 – R35,000 per month
Travel: Required for client site visits across South Africa

🎯 Role Overview

Seeking a proactive and detail-oriented Customer Success Associate to support client onboarding, training, hardware/software support, and relationship management. This role is ideal for someone with 1-2 years of experience in SaaS or client-facing environments who enjoys solving problems and building long-term client value.

🛠️ Key Responsibilities

Assist with client onboarding, scheduling, coordination, and documentation.
Conduct on-site training and periodic client visits.
Provide hardware and software support to ensure smooth system operation.
Maintain client guides, process documentation, and internal knowledge bases.
Collaborate with Product, Engineering, and Sales to relay client feedback and coordinate requests.
Support customer satisfaction and retention through proactive engagement.
Capture client interactions and feedback in the CRM.
Prepare reports from client visits and account reviews.
Contribute to improving Customer Success processes and tools.

📌 Requirements

1-2 years’ experience in Customer Success, Account Management, or client-facing roles (preferably in SaaS or tech).
Strong communication and relationship-building skills.
Excellent problem-solving and attention to detail.
Quick learner with adaptability to new systems and technologies.
Confident in providing on-site support and liaising with operational-level clients.
Comfortable working cross-functionally.
Based in Johannesburg with flexibility to travel nationally.

🌟 Bonus Points

Experience in workplace technology, access control, or security.
Network in office tech, facilities management, or security sectors.
Exposure to SaaS or cloud-based platforms.

🎁 Benefits

Join a fast-growing South African tech company.
Work closely with senior leadership and gain mentorship.
Hybrid work environment with flexibility.
Career growth opportunities into mid-level Customer Success or Account Management.
Travel and build meaningful client relationships.
Direct impact on customer satisfaction and retention.

Salt is acting as an Employment Agency in relation to this vacancy.