Customer Success Manager

🧠 Customer Success Manager (Johannesburg-Based)

🎯 Role Overview

🛠️ Key Responsibilities

• Manage day-to-day execution of live digital projects, ensuring timelines, budgets, and deliverables are met.
• Act as the primary client contact, maintaining satisfaction and gathering feedback.
• Analyse campaign performance using proprietary reporting tools; present insights and suggest improvements.
• Liaise with agencies to ensure proper promotion and media alignment.
• Collaborate with creative and tech teams to apply best practices for campaign optimisation.
• Contribute to post-campaign reports, case studies, and award submissions.
• Identify upsell or extension opportunities based on performance learnings.
• Participate in ideation sessions to align client objectives with creative execution.

📌 Requirements

• 2-4 years’ experience in digital marketing, account management, or project management.
• Strong understanding of campaign performance metrics and digital reporting.
• Excellent communication skills (written, verbal, visual).
• Experience working with agencies or brands in fast-paced digital environments.
• Analytical mindset with ability to turn data into actionable insights.
• Familiarity with interactive formats (games, microsites, AR, etc.) is a plus.
• Experience with tools like Google Analytics, Meta Business Suite, or platform dashboards.
• Proactive, collaborative attitude with a passion for creative technology.

🎁 Benefits

• Competitive salary based on experience.
• Flexi-time and hybrid work options.
• One-month paid sabbatical after 5 years.
• Contribution toward home internet and parking.
• Opportunity to work with award-winning creative tech talent.
• Fast-moving, experimental environment focused on delivery and innovation.

Salt is acting as an Employment Agency in relation to this vacancy.