Customer Success Manager

About the Role

We’re looking for a seasoned and ambitious Senior Customer Success Manager to lead relationships with some of the most influential TV, digital, and media organisations in the region (NZ and Aus).

In this hands-on, client-facing role, you will become the trusted advisor for customers, ensuring they maximise the value of TV solutions, including campaign planning, forecasting, reporting, and inventory optimisation.

This role combines client strategy, adoption leadership, training, insights, and cross-functional collaboration. You’ll partner directly with executive stakeholders, media planning teams, and technical users to ensure ongoing success and identify commercial growth opportunities.

The benefits:

• Work with cutting-edge technology used by leading broadcasters and digital media platforms.
• Enjoy a collaborative, high‑growth environment with opportunities to learn and influence product evolution.
• Join a global business with a strong customer-centric culture and ambitious plans for the APAC region.
• Hybrid role with lots of flexibility and travel; onboarding in the Uk, client visits to Australia and an annual company visit to Croatia!

What You’ll Do:

• Serve as the primary point of contact across clients, key stakeholders, data teams, operational users, and media partners.
• Manage day-to-day requests and ensure clients leverage the full value of our Total TV platform.
• Conduct regular Business Reviews, showcasing value, successes, and measurable outcomes.
• Identify opportunities for growth, upsell, and cross-sell across the suite of solutions.
• Meet clients regularly on site to run sessions, workshops and deepen relationships.
• Plan and deliver onboarding programs, training sessions, and ongoing enablement across all user groups.
• Monitor product usage and adoption metrics, ensuring engagement continually scales.
• Work closely with Product, Solutions Architecture and Technical Support teams, providing insights and customer feedback for solution improvements.
• Escalate challenges and influence roadmap discussions with clear customer context.
• Support the development and execution of customer success strategies that drive retention, satisfaction, and expansion outcomes.

What You’ll Bring

• 5-8 years’ experience in Customer Success within a SaaS, data, or Ad Tech environment.
• Strong industry knowledge of advertising technology, campaign planning, media optimisation, or TV & digital ecosystems.
• Commercial experience across digital or linear advertising and an understanding of full campaign lifecycle.
• Outstanding verbal and written communication skills, able to translate complex concepts for diverse audiences.
• Strong analytical problem-solving ability with a proactive, solution-oriented approach.
• A collaborative, growth-mindset team player who thrives in a dynamic SaaS environment.

Ready to Make an Impact?

If you’re passionate about customer success, media technology, and helping clients unlock value through powerful data-driven solutions, we’d love to hear from you

How to Apply

To apply in the strictest confidence, please click Apply Below. If you’d prefer to have a confidential conversation first, feel free to contact Lisa Harkness, Managing Consultant on 022 060 6355. All Applications will be dealt with the utmost discretion.

NOTE to overseas enquiries and non‑NZ residents:

Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand and can make themselves available for interviews in New Zealand will be considered for advertised positions.

For other opportunities, visit: https://welovesalt.com/nz/jobs/job-industry/hr-business-operations

We’re proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.